1988rich Privacy Policy – How We Protect Your Personal Data

1 Policy Introduction and Scope

Welcome to the Privacy Policy 1988rich. We are an online entertainment and gaming platform operating in Malaysia. In providing our services, we need to collect and process certain personal information from members and visitors to our platform.

This policy applies to all users who access the 1988rich, using our mobile app, or interacting with any of our services including customer support, promotions and loyalty programmes. By using our platform, you consent to the data collection and processing practices as described in this policy.

As a responsible data controller, 1988rich ensures that all personal data processing is carried out in a lawful, fair, and transparent manner, and only for purposes that have been clearly stated to you.

2 Types of Personal Data We Collect

We collect various types of information depending on how you interact with the platform 1988rich. The following are the main categories of data we collect:

Identity Information

• Full name, date of birth, and gender
• National ID number (MyKad) or passport number
• Current residential address
• Mobile phone number and email address
• Selfie photo and copy of identification document (for KYC process)

Financial Information

• Bank account number registered for deposits and withdrawals
• Digital wallet information (Touch 'n Go eWallet, GrabPay, Boost, MAE)
• Deposit and withdrawal transaction history
• Betting records and gaming activity

Technical Data

• IP address and approximate location information
• Device type, operating system, and web browser version
• Cookie data and session identifiers
• Platform activity logs including pages visited and session duration
• Mobile app information including app version and device model

3 How We Use Your Data

1988rich uses your personal data solely for lawful and necessary purposes in order to deliver high-quality services to you. The following are the primary purposes for which your data is used:

• Account Registration and Verification: Process your membership application, conduct KYC checks, and verify your identity to ensure account security.
• Transaction Processing: Facilitate deposits, withdrawals, and all financial transactions related to your account securely and efficiently.
• Service Delivery: Allow you to access all games, promotions, and platform features you are entitled to enjoy as a member.
• Security and Fraud Prevention: Monitor suspicious activity, prevent unauthorized access, and maintain the integrity of the platform at all times.
• Legal Compliance: Meet reporting obligations to relevant authorities, including AML (Anti-Money Laundering) and CTF (Counter-Terrorism Financing) requirements.
• Service Communications: Send important notifications about your account, transactions, policy changes, and security updates.
• Marketing (with consent): Deliver promotional offers, exclusive bonuses, and information about new games that may interest you — only if you have consented to receive them.
• Platform Improvement: Analyze usage patterns to develop new features, improve performance, and enhance the overall user experience.

4 Data Sharing and Disclosure

1988rich respects your privacy and does not sell, rent, or disclose your personal data to third parties without your consent, except in the following circumstances:

• Trusted Service Providers: We share necessary data with technical partners such as payment service providers, identity verification providers, and cloud computing services, all bound by strict confidentiality agreements.
• Legal Requirements: When required by Malaysian law, court order or a legitimate enforcement agency, we will disclose the necessary information in accordance with proper legal procedures.
• Protection of Vital Interests: In situations involving a threat to someone's life or the prevention of serious criminal activity.
• Business Transfer: If 1988rich involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to notification to you.

All third parties we work with are required to comply with data protection standards equal to or higher than our own. We conduct periodic due diligence reviews of all our data partners.

5 Security and Data Protection

We continuously invest in the latest security infrastructure to ensure your personal data is always protected at the highest level. Our security measures include:

• 256-bit SSL Encryption: All communications between your device and our servers are protected with bank-level encryption, ensuring no third party can intercept your data in transit.
• Secure Data Storage: Sensitive data such as passwords are stored using one-way hashing that cannot be decrypted, while financial data is stored in encrypted format.
• Strict Access Control: Only authorised personnel with a legitimate business need may access members' personal data, with all access recorded and audited on a regular basis.
• 24/7 Monitoring: Our threat detection system operates 24/7 to identify and respond to any unauthorized access attempts or suspicious activity.
• Regular Security Testing: We conduct regular penetration testing and security audits by independent third-party cybersecurity experts.
• Two-Factor Authentication (2FA): 2FA is available and strongly recommended for all accounts to add an extra layer of protection.

6 Cookies and Tracking Technologies

Platform 1988rich uses cookies and similar tracking technologies to enhance the user experience and analyze platform usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how visitors use our platform, such as the most frequently visited pages and error messages received. All information is anonymized.
• Functional Cookies: Allow the platform to remember your preferences such as language, region, and display settings to deliver a more personalized experience.
• Analytics Cookies: Help us understand how users interact with the platform through aggregated and anonymized data for continuous improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the platform.

7 Your Rights Regarding Personal Data

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have several important rights regarding the personal data we hold:

To exercise any of the above rights, please contact our Privacy team via email at [email protected]. We will process your request within 14 business days.

8 Data Retention Period

1988rich retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. In general:

• Active Account Data: Retained throughout your active membership period and for 7 years after account closure for legal compliance and audit purposes.
• Financial Transaction Records: Retained for a minimum of 7 years as required by Malaysian accounting and AML legislation.
• KYC Documents: Retained for the duration of active membership and 5 years after account closure, or longer if required by law.
• Technical Logs: Retained for 90 to 180 days for security and technical debugging purposes.
• Support Communications: Customer support conversation records are retained for 3 years for reference and quality control purposes.

Once the designated retention period has expired, data will be securely deleted or anonymized so that it can no longer be associated with any specific individual.

9 Links to Third-Party Websites

Platform 1988rich may contain links to third-party websites or services such as payment providers or gaming partners. Please note that:

• This Privacy Policy applies only to the 1988rich only and does not cover the privacy practices of third-party websites.
• We have no control over the content, privacy policies, or security practices of those third-party websites.
• We encourage you to read the privacy policy of any third-party website you visit before providing any personal information.

10 Child Protection

Platform 1988rich is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that we have inadvertently collected personal data from underage individuals, we will take immediate steps to delete that information and close the account in question. Parents or guardians who discover that their child has registered on our platform without authorization should contact us immediately.

11 Amendments to the Privacy Policy

1988rich reserves the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make significant changes:

• We will update the "Last Updated" date at the top of this page.
• We will send notifications via email or in-platform notices to all registered members.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how we manage your personal data.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, please contact our Privacy Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the platform
• Response Time: Within 14 business days

You may also lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe your privacy rights have been violated and we have failed to resolve the matter satisfactorily.